Welcome to the VATSIM Support Center!
For fastest assistance, we strongly recommend you review our Frequently Asked Questions. The top 5 most frequently asked questions (FAQ) are listed if you click on the Knowledgebase button above, but there are more, so your best bet is to go directly to our Frequently Asked Questions page to see them all. We have found that our Frequently Asked Questions topics should answer at least 96% of the issues people have, and in many cases, can result in an immediate solution.
Please read this before opening a ticket! Even though we have linked the Frequently Asked Questions (FAQ) 6 times on this page, for some reason, we're still finding people opening tickets asking questions that are answered/covered in the FAQ! This only slows you down! There are only a few people out of the 700,000+ VATSIM members that can review and answer tickets, and are all volunteers! So if you open a ticket instead of just getting the self-help that we have carefully provided, you are just slowing your own progress down! Please, use our FAQ to help you help yourself in the most expedient manner possible!
Here are the most common help topics:
- I just joined/reactivated/changed password and cannot connect. Why?
- How can I reactivate my account?
- I forgot my password? What do I do?
- I forgot my CID? What do I do?
- My account was suspended/disabled. What do I do?
- What if I need help with a web services / software / technical issue?
- How can I change my email address?
- How can I change my Region or Division?
However, if the Frequently Asked Questions topics do not answer your questions, you may open a support request, and we are happy to assist. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please ensure you are carefully choosing the correct Help Topic for your ticket! This ensures your ticket gets routed to the correct people that can assist you. For example, VA SOAs department cannot help with Membership issues, and Membership cannot help with Technology issues.
If follow up is needed, please follow up by updating the original ticket. Please do not reply to the confirmation email you receive, and please do not open a new ticket. This just slows down the process because the email / new ticket has to be rerouted to the original manager. As we're all volunteers, that may take hours or even up to a few days. Thank you very much!