Frequently Asked Question

04. My account was disabled. What do I do?
Last Updated 4 months ago

The following are common reasons for accounts being disabled. In order to solve these, please open a ticket and include the following based on the reason for your account disablement:

  • Duplicate ID/Account: When duplicate accounts are disabled, the primary account will generally remain active. Please read the email you received. You may already have access to your primary account and may not need to contact us. If your primary account is inactive, you may reactivate it at my.vatsim.net/reactivate  Remember that you can only have one (1) VATSIM account.  If you need additional assistance, you may open a support request ticket.
  • Invalid/Incorrect Personal Details. Name Verification: Please open a support request ticket and upload proof of name from an official document. You can erase any sensitive, non-pertinent information but make sure to keep your name showing on the document.  Only our Membership team can see this information, and it is deleted once verification is completed.
  • Age Verification:  Please open a support request ticket and upload proof of age from an official document. You can erase any sensitive, non-pertinent information but make sure to keep your age or date of birth (month and year is fine) showing on the document. Only our Membership team can see this information, and it is deleted once verification is completed.  Remember, due to legal restrictions, membership is only open to those age 13 or above.
  • Dead Email: If your email is not working, your account will be disabled.  Please open a support request ticket and provide your old email address, age at registration, location at registration, and/or your account recovery word used during registration to expedite this process.

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