Welcome to the VATSIM Support Center!
For fastest assistance, we strongly recommend you review our Frequently Asked Questions. The top 5 most frequently asked questions (FAQ) are listed if you click on the Knowledgebase button above, but there are more, so your best bet is to go directly to our Frequently Asked Questions page to see them all. We have found that our Frequently Asked Questions topics should answer at least 96% of the issues people have, and in many cases, can result in an immediate solution.
However, if the Frequently Asked Questions topics do not answer your questions, you may open a support request. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
If follow up is needed, please follow up by updating the original ticket. Please do not reply to the confirmation email you receive, and please do not open a new ticket. This just slows down the process because the email / new ticket has to be rerouted to the original manager. As we're all volunteers, that may take hours or even up to a few days. Thank you very much!